Terms of Service

Please read these Terms carefully before using Bossie. By accessing or using the Service, you acknowledge that you have read, understood, and agree to these Terms.

By accessing or using our app ("Service"), which is an online application hosted on the domain bossie.app, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must refrain from using the Service. Your continued use of the Service following the posting of any changes to these Terms will constitute your acceptance of such changes.

The Service is operated by Cloud Development Company Ltd ("we", "us", "our").

Contact: hello@bossie.app

The Service provides tools for sending operational and work-related WhatsApp messages to staff members ("Recipients") for legitimate business purposes such as updates, reminders, coordination, and internal communications ("Purpose").

The Service may use the WhatsApp Business Platform and related services provided by Meta. Message delivery, availability, and certain messaging features depend on WhatsApp and Meta and may be affected by third-party outages, restrictions, or policy changes.

You represent, warrant, and undertake that:

• you will only send messages to Recipients who have explicitly agreed to receive messages via WhatsApp;
• you will maintain records of such consent where required by law or policy;
• you will honour opt-outs promptly and ensure Recipients can stop receiving messages; and
• you will comply with all applicable laws, regulations, and Meta/WhatsApp policies relating to messaging, privacy, and communications.

In connection with the Service, you may submit or upload information such as phone numbers, staff identifiers, message content, lists, templates, and related metadata ("Customer Content").

You grant us a non-exclusive, worldwide, royalty-free licence (for the duration of your legal rights in the Customer Content) to host, process, transmit, and store Customer Content solely to provide, maintain, and secure the Service, and to comply with applicable law.

You represent and warrant that you have and will maintain all necessary rights, licences, and consents to provide Customer Content, and that such Customer Content does not infringe any intellectual property right, confidentiality obligation, or privacy right, nor does it breach any applicable law or regulation.

You shall indemnify, keep indemnified, and hold us harmless from and against all losses, damages, liabilities, costs, and expenses (including reasonable legal fees) suffered or incurred by us arising out of, or in connection with, any breach of this clause, including sending messages without valid consent.

We will not disclose your Customer Content in a form that identifies you or your Recipients except:

• where required by law or competent authority;
• where necessary for our professional advisers, subprocessors, or affiliates who are bound by confidentiality obligations no less stringent than those set out in these Terms; or
• with your prior written consent.

The Service is intended for operational messaging only. All decisions you make using the Service are your responsibility. We are not responsible for any decisions taken by you or outcomes arising from such decisions.

The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or always available.

You acknowledge that message delivery may not occur in all circumstances due to factors outside our control (including Recipient device status, WhatsApp restrictions, network connectivity, Meta policy enforcement, or outages).

You are solely responsible for managing access to the Service, including granting or revoking access to other users. You must exercise due care when deciding who to grant access to and are responsible for all activity carried out through your account(s).

You must use the Service in accordance with all applicable laws and regulations and must not use the Service for any unlawful, fraudulent, or malicious purpose.

You should only upload personal data that is necessary for the Purpose and should keep your contact lists accurate and up to date.

• upload, transmit, or otherwise make available any content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable;
• send unsolicited marketing messages, spam, or messages to Recipients without valid consent;
• attempt to gain unauthorised access to any part of the Service, its systems, or networks;
• interfere with or disrupt the integrity or performance of the Service or its data;
• use the Service to infringe the intellectual property rights or privacy rights of any third party;
• use any automated means to access or use the Service without our prior written consent;
• directly or indirectly compete with the Service by replicating its functionality or developing competing products based on the Service;
• share any proprietary information or functionality of the Service with third parties without prior written permission.

You are solely responsible for the Customer Content you upload, the messages you send, and ensuring you have all necessary rights and consents.

Any violation of these prohibitions may result in suspension or termination of access and potential legal action.

The Service, including but not limited to its code, design, user interface, features, and all underlying technology, is protected by intellectual property laws and is owned by us (and/or our licensors).

We grant you a limited, non-exclusive, non-transferable licence to use the Service for the Purpose during your authorised access period.

You must not:

• copy, distribute, display, perform, or create derivative works from any part of the Service's code, design, structure, or features;
• copy, modify, extract, or attempt to reverse-engineer the Service's code or attempt to discover the source code;
• use any portion of the Service for the purpose of creating competing software or services;
• copy, extract, or replicate any part of the Service's design, interface, or underlying technology.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for: (i) death or personal injury caused by negligence; or (ii) fraud or fraudulent misrepresentation.

Subject to clause 8.1, we will not be liable for any loss, damage, cost, or expense incurred by you or any third party arising out of, or in connection with:

• message delivery failures, delays, or non-delivery;
• third-party service interruptions (including WhatsApp/Meta);
• errors, outages, or downtime;
• misuse of the Service by you or any of your users;
• sending messages without valid consent.

Subject to clause 8.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for:

• loss of profits;
• loss of sales or business;
• loss of agreements or contracts;
• loss of anticipated savings;
• loss of use or corruption of software, data, or information;
• loss of or damage to goodwill; and
• any indirect or consequential loss.

Subject to clause 8.1, to the maximum extent permitted by law, our liability is limited to 110% of any fees paid by you for the Service in the twelve (12) months preceding the claim.

If the Service is provided on a paid basis, invoices (where applicable) are issued in accordance with your plan and must be paid within the stated payment lead time unless otherwise agreed in writing. If payment is not made when due, we reserve the right to suspend access to the Service.

Our employees and representatives may provide set up, technical support, and training. During support we may be given access to Customer Content. We undertake to handle such access in accordance with our Privacy Policy and appropriate confidentiality and security measures.

Without limiting any of our other rights, we may suspend or terminate your access to or use of the Service with immediate effect by giving written notice to you if you:

• commit a material breach of these Terms and (if remediable) fail to remedy that breach within 7 days of being notified in writing;
• fail to pay any amount due in respect of the Service on the due date for payment (if applicable);
• misuse the Service (including sending messages without valid consent);
• take steps toward insolvency, administration, liquidation, or analogous procedures.

Termination will not affect your or our rights and remedies that have accrued as at termination.

Any provision that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

We reserve the right to correct, update, remove, suspend, or replace the Service, or to change the functionality, features, or availability of the Service, in whole or in part.

We may modify or update these Terms at any time. Any changes will be posted on our website, and your continued use of the Service after such updates will be deemed acceptance of the updated Terms.

We may assign or transfer our rights and obligations under these Terms to any other entity in the event of a merger, acquisition, or sale of assets, or by operation of law. Your rights under these Terms are personal and may not be assigned to any third party without our prior written consent.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Cloud Development Company Ltd

Website: https://bossie.app

Email: hello@bossie.app